Shipping

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At MarioArtts, all our products are made-to-order once the order has been confirmed. This system allows us to offer high-quality items, avoid overproduction, and reduce material waste.

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Order Fulfillment

Once payment is received, the order goes into production.
Preparation time is typically 2 to 5 business days, although during special promotions, holidays, or periods of high demand, this timeframe may be slightly longer.

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Delivery Times

Once the order has been shipped, the delivery time will depend on the destination country and the assigned carrier.
Approximate delivery times are as follows:
 

• Spain: 3–7 business days.

• Europe: 5–10 business days.

• Rest of the world: 7–20 business days.

These timeframes are estimates and may be affected by circumstances beyond MarioArtts’ control, such as logistical issues, customs delays, or periods of high demand.

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Shipping Costs

Shipping costs are calculated automatically during the checkout process based on the destination country, product type, and quantity ordered.
The total shipping cost will be displayed before you finalize your order.

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Order Tracking

Once your order has been shipped, you will receive an email with tracking information, provided the carrier offers this service.

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Shipping Address

It is the customer’s responsibility to provide a correct and complete shipping address.
MarioArtts is not liable for delays, returns, or additional costs resulting from incorrect or incomplete addresses provided during the purchase process.

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Damaged Orders or Issues

If your order arrives damaged, has a defect, or you do not receive it within a reasonable time frame, please contact us as soon as possible at contacto@marioartts.com, indicating your order number and, if possible, attaching photos of the problem so we can offer a solution as quickly as possible.

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International Shipping

Orders shipped outside the European Union may be subject to taxes, import duties, or customs fees set by the authorities of the destination country.
These costs, if any, are the responsibility of the buyer.
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If you have any questions about your shipment, please contact us at contacto@marioartts.com, and we’ll be happy to help you.


 

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